1. Where we deliver
BlissfullTreats delivers to serviceable addresses in India. Delivery availability can depend on the destination pincode, courier coverage, product availability and other order conditions.
2. Shipping charges
Our current standard shipping charge is ₹99 for eligible orders below the free-shipping threshold.
3. Order processing
We normally need up to 2 business days to process and prepare an order before dispatch. Freshly prepared or made-to-order products may require additional preparation time when stated on the product or checkout page.
4. Delivery timeline
After dispatch, the delivery time depends on the destination, courier network, serviceability and other logistical conditions. The estimated delivery information shown during checkout or in order updates should be treated as an estimate, not a guaranteed delivery time.
5. Address and contact details
Please provide a complete delivery address and an active mobile number when placing an order. If an address or contact detail is incorrect or incomplete, delivery may be delayed or may require additional coordination.
6. Delivery attempts
If the courier is unable to complete delivery because the recipient is unavailable, the address is inaccessible, the contact number is unreachable, or for another delivery-related reason, additional delivery attempts or instructions may be provided by the courier.
7. Delays and exceptional situations
Delivery may be delayed by weather, public holidays, high-volume periods, courier disruptions, address issues, serviceability limitations or other circumstances outside our reasonable control. We will try to assist when an order is delayed.
8. Damaged, wrong or incomplete delivery
If your order arrives damaged, incorrect or incomplete, please contact us as soon as possible with the order details and supporting photographs or other proof. Such complaints are handled under our Returns & Replacement Policy.
9. Tracking
When tracking information is available, you can follow active orders from your customer account using Track Order. Customers who are not logged in will be asked to log in before viewing their account-based order tracking.
10. Questions
For shipping questions or delivery assistance, please use our Contact page.